Returns Policy

Last updated: June 3, 2026

1. Nature of Our Products

Aeris Research Labs LLC sells research compounds and peptides supplied in sealed, tamper-evident vials, intended exclusively for research use only (RUO). These products are not medicines, not dietary supplements, and not intended for human or veterinary use. Due to the specialized nature of research compounds and strict chain-of-custody requirements, our ability to accept returns is limited as described below.

2. Non-Returnable Items

We are unable to accept returns in the following situations:

  • Any vial whose seal or primary packaging has been opened, punctured, or tampered with in any way.
  • Change-of-mind or incorrect-selection returns for products that have already been delivered and arrived intact.

Once a product leaves our facility, the chain of custody is broken and the item cannot be returned to inventory.

3. Accepted Return & Resolution Cases

3.1 — Order Cancellation Before Shipment

If you need to cancel your order, email us before your order ships. Once a cancellation is confirmed, a full refund will be issued to your original payment method within 5 business days.

3.2 — Damage in Transit

If your order arrives with a broken vial, compromised outer packaging, or a broken seal caused by transit damage, please notify us within 48 hours of delivery. Your notification must include:

  • Your order number.
  • Clear photos of the damaged item(s).
  • Photos of the outer packaging and shipping label.

Upon verification, we will send a free replacement or issue a full refund — your choice.

3.3 — Shipping Error by Aeris

If we sent you the wrong item or an incorrect quantity, please notify us within 72 hours of delivery with photos and your order number. We will ship the correct item at no charge and arrange pickup of the incorrectly sent item, provided its primary packaging remains unopened.

4. How to Submit a Request

Email our support address (published before launch) with the subject line: Return request – Order #[your order number]. Please include all relevant photos and details in your first message. We will reply within 3 business days.

5. Refund Timing

Approved refunds are processed to your original payment method within 5 business days of approval. Your bank or payment processor may require additional time to post the credit to your account.

For cases 3.2 and 3.3, we cover all replacement logistics; original shipping charges are not refunded separately. For cancellations (3.1), no shipping cost applies.

6. Your Rights

Nothing in this policy limits or excludes any non-waivable rights you may have under applicable law.

7. Contact

For any questions about this policy, reach us at our support address (published before launch). Aeris Research Labs LLC operates online only.

This page is provided for general information only and is not legal advice.